Frequently Asked Questions

L A N D E N   A R T  -   F R E Q U E N T L Y  A S K E D  Q U E S T I O N S


HOME  Birds/ Flowers  Landscapes  Seascapes  Europe/Art   Abstracts   Feedback  FAQ   Search  News  Links  Links 2  Links3  Free-Stuff  Guestbook  Mailorder  What's New?



Who is http://www.landenart.com/?

     Landen Art   is an Internet-based market place selling art, artwork, fine art, images, photos, prints,  watercolors, paintings, impressionistic art collections, abstract art, landscapes, seascapes, European Art, nature images, religious art, and web site design.  The Christian based site is educational in nature with links to many useful resources.

     Earl Silva, Webmaster has received honors, awards, scholarships, and a Bachelors degree in Liberal Arts-Electronic Media from  Xavier University in Cincinnati, Ohio.   Mr. Silva has a  background in multimedia design, web site development, graphic design, and promotions. 

    Sharon Wilson, President, founder and owner has a background in teaching, counseling, and a Masters of Education degree from Xavier University.  She has won many "feathers in her cap awards"  for outstanding achievements in elementary proficiency testing while her school and colleagues received National Exemplary status from the United States Department of Education.


How can I reach you?

     You can reach us by email by writing to info@landenart.com, anytime day or night (USA), and 1-513-288-4591, during business hours (8am-5pm EST). 

    Our mailing address is 606 Fox Chase Way,   Maineville, OH 45039-9537 (USA).


What are your warranties?

     We want all of our customers to be completely satisfied and happy with all of our efforts and work.  Our gallery images, collages, and graphics,  are archival in nature and fully protected under copyright law.   All images are printed on fade resistant, archival photographic paper, watercolor paper, or on canvas guaranteed by Kodak, Ilford, Epson, or Fuji from 75 to 150+ years.  Images can be produced complete with brush strokes on real canvas.   Call us for a special quote for Special Editions (1-513-288-4591, or 1-513-304-7609),  email us info@landenart.com, or mail us at 606 Fox Chase Way, Maineville, Ohio 45039.

     Upon request, we can provide permission to use some of our images free by crediting our web site and images, http://www.landenart.com/  on your home web page using the html below.  Save the html  to your web site directory (please don't link to it here).  If you are using the images for print or other non web use, please place the credit in a conspicuous place. 

      The images are only for design and advertising purposes.  Do not use our images to create your own web gallery or CD ROM.  Under no circumstances shall the images be used for pornographic, libelous, defamatory, or any other improper, illegal purposes.

<!--Begin landenart Coding-->

<A HREF='http://www.landenart.com/index.htm' TARGET='_top'><IMG

SRC='landenartlogo.jpg' WIDTH='264' HEIGHT='72'ALT='landenart.com/index.htm'

BORDER='0' ALIGN='BOTTOM'></A>

<!--End landenart Coding-->

 

What is your return and shipping policies?

      No returns or exchanges will be accepted after 30 days as a general rule, and must be in re-saleable condition, clean, and in their original  packaging.  All returns must be cleared by CCNow, Inc. , http://www.ccnow.com, 1-877-226-6977, (our on-line retailer) with a return authorization number (or credit on your credit cards) before being returned to us.  We clear all returns ordered by mail only.

     All customized items are non-refundable, and can not be canceled once processed due to their custom nature. An example of a custom item might be an image especially created for you (and with your prior approval) of the proof and final product before shipment to you.  Custom orders are for mail-in only payable by check or money order, and not using ANY CREDIT CARDS.

     We do our best to ship your order within 5 to 7 business days, but we assume no responsibility for delays caused by supply shortages from manufacturers, labor strikes or conditions beyond our control. 

     We ship most orders UPS ground, certified mail (unless customers request a specific carrier).  Most orders we ship can be tracked by logging onto:

 http://www.ups.com;       http://www.fedex.com/us/tracking    http://www.usps.com 1-800-222-1811

                                                                                                             http://www.usps.com/netpost/certifiedmail.htm

      Shipping costs (if ordered by mail or the Internet)  are F R E E


Do I pay sales tax?

     If your organization is tax exempt, you can submit your tax or id exemption certificate or other proof of exemption required by your state.

     Sales Tax of 7%, is charged on orders placed through our on-line reseller, CCNow, Inc., member of the Better Business Bureau.

     Ohio and other state residents must pay sales tax in the county where merchandise is delivered, not the sales tax rate where it is sold.

      Products are exempt from Ohio sales tax if the photos are used in promotional copy for advertisement, or if your organization is tax exempt by law.


What are your payment methods and terms?

     A.  Credit Cards: 

    Mastercard, Visa, Discover, American Express, and Debit Cards using the same name

  through our on-line retailer, CCnow, Inc.

 (Member of the Better Business Bureau on-line Reliability Program)

 9625 W. 76th Street, Suite 150, Eden Prairie, MN 55344  Phone 1-877-226-6977.

TO ORDER:  click-on any Buy button over each image, then go to shopping cart to check out.

     B.  Pre-Payment in Full for Mail-in Orders Only:  We accept money orders, cashier's check, or business checks. Personal checks are accepted, but your order may be delayed until cleared by our bank.  Mail to P.O. Box 11, Maineville, Ohio 45039.  We do not accept Credit Cards for mail-in orders.

      C.  No C.O.D.'s (Cash on Delivery)


  Copyright 2002,   All Rights Reserved

http://www.landenart.com

Comments or Questions:  webmaster@landenart.com


HOME  Birds/ Flowers  Landscapes  Seascapes  Europe/Art   Abstracts   Feedback  FAQ   Search  News  Links  Links 2  Links3  Free-Stuff  Guestbook  Mailorder  What's New?